Welcome to our frequently asked questions.

Everything you need to know for your stay at Camping Le Valserine

Bookings & Payments

How do I book a stay?

You can book directly on our website from the reservation area

Are ANCV holiday vouchers accepted?
Yes, ANCV holiday vouchers are accepted either in paper format or in the ANCV connect version

Do you offer cancellation insurance?
Yes, optional cancellation insurance is offered when booking with the company
for Campez Couvert insurance, the conditions can be viewed at the link when selecting the option

Can we modify or cancel a reservation?
According to our terms and conditions, bookings cannot be changed or cancelled unless you have subscribed to cancellation insurance under the T&C. You can make a request to Campez Couvert. However, if we can, we are trying to find a solution. Also think about the insurance of your Visa card.

Arrivals & Departures

What are the reception hours?
The reception is open from 15:00 to 19:30.

What are the departure times?
Rental departures are between 8 a.m. and 10 a.m., and those of the pitches between 8 a.m. and 12 p.m.

Is a deposit requested?
Yes, a security deposit is requested for the rental accommodations; it is made by Swikly our
partner in bail

Is it possible, in exceptional cases, to arrive after the reception has closed?
?
If the stay and the deposit have been made, after confirming your arrival with the reception, we
can allow you to arrive outside opening hours

Accommodations & Locations

What accommodation do you offer?
The campsite offers chalets, mobile homes, ecolodges, Canadian cabins, bivouac cabins and
locations.

Can we choose its exact location?
No, the precise location is not guaranteed in advance, but you can write a comment during
the reservation with your sector preferences

What type of connection is needed for electricity on the sites?
Some locations are in standard mode, others in EEC P17 mode; if you are not available, we can lend you some within the limits of our stock.

What are the disabled facilities?
The campsite is in its entirety accessible for people with reduced mobility: reserved parking space, access to the buildings, the swimming pool, boat launch, 2 toilets, and 2 showers. 

Are the accommodations heated?
Yes, the accommodations have heating except for the cabins

Is it possible to rent bed linen, cots and high chairs?
Yes, if our stocks are available you will be able to select the option when booking
Animals

Are pets allowed?
Yes, pets are allowed under conditions and up to a limit of 2.

Should dogs be kept on a leash?
Yes, animals must never be left free in the campsite.

Are categorized dogs allowed?
First and second category dogs are prohibited.
Pool & Equipment

Does the campsite have a swimming pool?
Yes, the campsite has a swimming pool area reserved for the campsite’s guests; it is open from
June 15 to September 15 from 10:00 to 19:00

Are swim shorts allowed?
No, only swimsuits are allowed.

Do you have Wi-Fi?
Yes, free Wi-Fi access is available on the whole campsite.

Traffic & Parking

Can we drive at night?
No, vehicle traffic is prohibited between 11:00 p.m. and 8:30 a.m.; we have 3 parking lots.

Are visitors allowed?
Yes, under certain conditions and after passing through reception, their number is limited to 4, and they are the responsibility of the tenant. Access to the pool and services is not their sound

Is the campsite quiet?
Yes, we attach great importance to respect for calm and nature.

At what period can we order bread and breakfast? Bread is ordered
during the period of July and August, by ordering the day before, your bread will be waiting for you from 8:30. In case
In fact, the village bakery is a 4-minute walk away.

Is the campsite far from the shops? The village is a 4-minute walk away, you will find
a cheese dairy (Comté, Bleu de Gex...), a Proxi grocery store, a bar, a restaurant, a gas station as well as a shopping center (Carrefour, Biocoop, Lidl, etc.) the most
Nearby, it is located in Bellegarde 25min by car

Nature & Activities

Is the campsite located by the river?
Yes, the campsite is located in the immediate vicinity of La Valserine. For the safety of children, secure gates allow you to
access

Can we go hiking around the campsite?
Yes, many trails are accessible from the campsite, we sell maps and topo guides at reception.

Is the campsite suitable for families?
Yes, the campsite is nature- and family-oriented.

What activities are offered at the campsite?
The campsite has a playground, access to the city stadium (football, basketball), a petanque court, a board game box and book box. In summer, we offer a mini disco for children, a nature workshop for children, a musical evening, an afternoon wooden games.

Can we swim in the river?
Yes, it is possible to swim in the river

Can we fish in the valserine?
Yes, it is possible to fish after taking a fishing license on the website of Ain pêche, it can be taken by the day.
 

Security & Settlement

Is the campsite safe?
Yes, the campsite has a video surveillance system.

Are unaccompanied minors accepted?
No, unaccompanied minors are not allowed.

Are barbecues allowed on the campsite? The campsite has 2 communal barbecues,
individual barbecues are not allowed